Troubleshooting

WARNING: Fire, Explosion, or Electrical Shock Hazard.

Can cause severe injury, death or property damage.

Do not attempt to modify the physical or electrical characteristics of this device in any way. Replace it if troubleshooting indicates a malfunction.

Important:

  1. The following service procedures are provided as a general guide. Follow appliance manufacturer’s service instructions if available.

  2. Meter readings between the gas control and ignition control must be taken within the trial for ignition period. Once the ignition control shuts off, lockout models must be reset by setting the thermostat down for at least 1 minute before continuing. On retry models, wait for retry or reset at the thermostat.

  3. If any component does not function properly, make sure it is correctly installed and wired before replacing it.

  4. The ignition module cannot be repaired. If it malfunctions, it must be replaced.

  5. Only trained, experienced service technicians should service direct ignition systems.

  6. After troubleshooting, check out the system again to be sure it is operating normally.

Preliminary Checks

Note: Before troubleshooting the system, perform the following checks:

  1. Verify power to the heating appliance and the S8701. Voltage to the S8701 should be between 20.5 and 28.5 Vac.

  2. Ensure that that the manual shutoff valve in the supply line and the gas cock knob on the combination gas control valve are open.

  3. Check all wiring connections to ensure that they are clean and secure.

  4. Make certain the S8701 is not in safety lockout.

    • De-energize the system by lowering the thermostat set point below room temperature.

    • Wait at least 1 minute, then re-energize the system by raising the thermostat set point 5°F above room temperature.

  5. Inspect the ceramic insulator on the flame sensor, spark igniter or igniter/sensor. A cracked insulator will cause current to leak to ground. Replace the igniter or sensor if the insulator is cracked.

  6. Check the flame sensor and its mounting bracket. Correct the position if bent out of shape.

  7. Review the S8701 normal sequence of operation.

General troubleshooting process as it follows:

  1. Refer to LED Status and Troubleshooting for LED status codes.

  2. Perform the Checkout as the first step in troubleshooting.

  3. Check the troubleshooting guide (See Troubleshooting Guide) to pinpoint the cause of the problem.

  4. If troubleshooting indicates an ignition problem, see Ignition System Checks below to isolate and correct the problem.

  5. Following troubleshooting, perform the Checkout again to be sure system is operating normally.

Ignition System Checks

Step 1: Check ignition cable.

Make sure:

  • Ignition cable does not run in contact with any metal surfaces.

  • Ignition cable is no more than 36 in. (0.9 m) long.

  • Connections to the ignition module and to the igniter or igniter-sensor are clean and tight.

  • Ignition cable provides good electrical continuity.

Step 2: Check ignition system grounding. Nuisance shutdowns are often caused by a poor or erratic ground.

A common ground is required for the module and the burner bracket.

  • Check the ground circuit from the GND (BURNER) terminal on the module to the main burner. Make sure connections are clean and tight. If the wire is damaged or deteriorated, replace it with 14- to 18-gauge, moisture-resistant, thermoplastic insulated wire with 221°F (105°C) minimum rating.

  • If the flame rod or bracket is bent out of position, restore to correct position.

Step 3: Check spark ignition circuit

  • Verify that the spark gap of the igniter is 1/8 in. (3 mm). If not, adjust the spark gap accordingly.

  • If spark is still not visible, inspect the wiring for any breaks or damage to the wire and ceramic insulation.

  • Ensure the ignition cable does not run in contact with any metal surfaces and is no more than 36 in. (0.9 m) long.

  • Check that all connections to the ignition module and to the igniter or igniter-sensor are clean and tight.

  • Confirm that the ignition cable provides good electrical continuity.

Step 4: Check main burner lightoff.

  • Set the thermostat to “Call for Heat" and observe the main burner during the ignition sequence.

  • Check if the Ignition spark continues after the main burner is lit.

  • The spark should stop once the main burner is lit. If the spark does not stop, ensure adequate flame current as follows:

    • Turn off appliance power at circuit breaker or fuse box.

    • Clean the flame rod with emery cloth.

    • Make sure electrical connections are clean and tight. Replace damaged wiring with moisture-resistant No. 18 wire rated for continuous duty up to 221°F (105°C).

    • Check the ceramic insulator for cracks, as they can cause a short to ground, and replace igniter-sensor if necessary.

  • If the spark does not stop once the main burner is lit, check conditions as shown in Check Burning Flame Condition. The flame sensor must be constantly immersed in flame.

Check Burning Flame Condition


LED Status and Troubleshooting

This control has one LED used for flame sensing and system status:

Location of LED

LED Status Codes.

LED Flash Code

Indicates

Description

Next System Action

Service Action

3 fast blinks

Test /
Calibration

Calibration on power up.

No action needed.

No action needed.

Heartbeat (on/dim)

Normal Operation

Control is going through the normal sequence.

No action needed.

No action needed.

1

Idle

(For models that have continuous power) means control is on but no call for heat yet.

No action needed.

If it persist while call for heat is active, check TH-W terminal/wiring, make sure call for heat it reaching the control.

2

Retry

Main burner not detected during initial trial for ignition. If the number of trials has been exceeded, the control will go into a 1hr soft lockout before attempting ignition again.

Initiate new trial for ignition after retry delay completed.

If system fails to light on next trial for ignition check gas supply, main burner, spark and flame sense wiring, flame rod contaminated or out of position, burner ground connection.

3

Recycle

Flame failed during normal run time.


Control will do 5 recycles during 1 call for heat then lockout for 1hr.

Initiate new trial for ignition. Flash code will remain through the ignition trial until flame is proved.

If system fails to light on next trial for ignition, check gas supply, main burner, flame sense wiring, contamination of flame rod, burner ground connection.

4

Flame out of Sequence

Control sensed flame when there shouldn’t be any flame.

If situation self corrects within 10 seconds, control returns to normal sequence. If flame out of sequence remains longer than 10 seconds, control will resume normal operation 1 hour after error is corrected.

Check for main burner flame. Replace gas valve if main burner flame is present. If no main burner flame, cycle “Call for Heat.” If error repeats, replace control.

5

Pressure Switch Error

Pressure switch is stuck open or stuck closed.

If blinking continues while fan OFF, it means pressure switch failed to open (shorted). If blinking continues while fan ON, it means pressure switch failed to close.

Check pressure switch wiring, air hoses for connection and no water building up obstruction, and check to make sure venting is not blocked or obstructed.

6

Internal Error

Internal Error was detected.

Control remains in wait mode. When the fault corrects, control resumes normal operation.

Cycle “Call for Heat”. If error repeats, replace control.

7

Flame rod shorted

Flame rod shorted.

Control remains in wait mode. When the fault corrects, control resumes normal operation.

Check flame sense lead wire for damage or shorting. Check that flame rod is in proper position. Check flame rod ceramic for cracks, damage or tracking.

8

Low input voltage

Low input voltage.

Control remains in wait mode. When the fault corrects, control resumes normal operation.

Check transformer and AC line for proper input voltage to the control. Check with full system load on the transformer.

Solid on

Permanent Lock

Control is locked permanently.

Control detected welded relay contacts. All outputs are off

Replace Control.

Troubleshooting Guide

Refer to the following guide for troubleshooting.

Flame Current Measurement

Flame current of the device can be measured using a standard micro-ammeter or voltmeter by simply putting the meter probes into the holes as shown in Measuring flame current with micro-ammeter. and Measuring flame current with voltmeter. drawings.

  • Flame current must be measured with main burner lit.

  • Set meter to DC μ Amp scale on micro-ammeter or volts DC on voltmeter.

  • If using a voltmeter, for every 1 μA of flame current, 1v will be displayed.

    Note: Trying to measure the main burner flame current in series with the wiring will not be accurate.

Recommended Minimum Flame Current:

  • 1V DC is equivalent to 1 μ Amp DC minimum.

  • Must read a steady 1 μ Amp DC or 1V DC minimum.

 

Measuring flame current with micro-ammeter.

Measuring flame current with voltmeter.