What does "Unable to arm or disarm your security system" mean?

There are several possible reasons why you're logged in but can't arm/disarm.
  • If you're being prompted for a user code, you may be entering it incorrectly.
  • If you're not being prompted for a user code, the Remote Service may be configured to require a different code than the one programmed into your control panel.
  • You may be entering a user code correctly, but that code might identify you as a user with limited permissions. Contact your system's Master User/system administrator if you're entering your user PIN correctly and can't perform functions to which you feel should have access.
If you have verified your user code, but still cannot arm/disarm the system, your security panel may have a communication problem.
  • If you are at the system's location with access to the panel, check the display for alerts about loss of Wi-Fi or cellular connection.

  • If you are at the system's location, make sure that your panel is correctly plugged in to the power socket and that your router is currently operational.

If none of this helps, contact the security professional who installed your system.