What should I do if my system loses AC power?

Your security/home automation system has backup batteries that will power it in the event AC power is lost.

The system is designed to alert you to problems with its power sources. Notifications can appear on the Remote Services app and your account's web page as well as your system's control panel or keypad.

'Push' notifications can be set up on mobile devices to alert you to problems when you're not using the app and email/text messages can be sent to mobile phones or internet-connected PCs.
 
Important Notes:
  • Widespread power loss in your neighborhood may affect the cellular network that is your system's primary means of communication with your Central Station.
  • Backup batteries will keep your system operational for local protection (door/window sensors, Fire/CO sensors, motion sensors, siren/sounder in your panel). However, loss of AC power will very likely disrupt your system's connection to the internet. In this situation, you will not receive any notifications from your system and will not be able to operate your system remotely.
  • Battery backup life will vary with each system and the condition of its batteries.
  • Following the resumption of AC power, please  pay attention to any Low Battery notifications from your system's control panel. Prolonged backup operation can drain your battery, and your system may not be ready for another AC power loss if it occurs soon afterward.