What does "Sync" mean in Remote Services?

Sync (short for data Synchronization) the Remote Service and your security panel comparing and reconciling their records of important information.

Your security professional sets a preference for which one “wins” when the Remote Service and the control panel disagree.

Synchronization is required after any of these changes in your system: 
  • Addition or deletion of a sensor
  • Changing the name of a sensor
  • Addition or deletion of an Automation device
  • Changing the name of an Automation device
  • Addition or deletion of a User or change in a User’s privileges
  • Changing a User Code or the system’s Duress code
The Remote Service reconciles data in two distinct ways: Panel Sync and User Sync.


Please remember:

  • Panel Sync can’t occur when the system is armed
  • On Vista systems, User Sync can be started manually while the system is armed.
  • On Lyric systems and most Lynx systems, both Panel Sync and User Sync occur automatically
  • Sync can be started manually only from the Remote Service mobile app(s) or website.
  • Sync operations cannot be initiated from the system panel.
  • Sync can be started manually only by the System Administrator/Master User and other Administrators